Duplication of TalkTalk email address, for making a complaint/getting some help

[Billx]

The usual email address used for the purpose of making a complaint or getting some help was  concerns@talktalkplc.com

It happens that now, TalkTalk have added another email address,  heretohelp@talktalkplc.com , for exactly the same purpose.

Is there a magic reason for the duplication?

This is important, as I want to use the right address in the future..

Bill

[Karl-TalkTalk]

Hi

as long as the message gets through to someone, that's what matters 🙂

Karl

[Billx]

In fact, TalkTalk allows the user to also send the original email via talktalkreply@talktalkplc.com  , which is what TalkTalk uses for all its replies.

So, this address is in triplicate, 2 aliases,  concerns@talktalkplc.com ,  heretohelp@talktalkplc.com ,

and the real address, talktalkreply@talktalkplc.com 

And it looks like, this is the one and only email address, with which a customer can communicate with TalkTalk, amongst the many official email addresses that it uses.

Bill

[ferguson]

@Billx 

A salutary yet satisfactory reminder that it is best to ask your own questions on your own thread, rather than somebody else's. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Billx]

Very very good, @Karl-TalkTalk 

I was trying to get this sorted, in someone else's thread, but the thread was immediately locked, when I put the question.

Thank you again

Bill

[Karl-TalkTalk]

Hi Bill

It's the same mailbox, but going forward use the new address, heretohelp@talktalkplc.com

Thanks  

Karl.