Fixed price plus price increase.

[garytastic]

I'm on a fixed price plus contract but I've just received this month's bill and they have increased my price.

I had an email a few months ago saying prices would be increasing but I was assured on here and live chat that as I was on a fixed contract my price wouldn't increase. Can someone look into this for me please.

Thanks.

[Arne-TalkTalk]

HI garytastic

From what I can see your fixed price plus ended December 2024, and an email was sent to advise you price will increase by  £1.43 in March

Did you receive this ?

[Gliwmaeden2]

@garytastic, have you checked that no discounts have expired?

Sometimes they don't exactly match the length of the contract. 

Has it increased by the amount mentioned in last month's thread?

This is a link to that:

https://community.talktalk.co.uk/t5/Billing/Price-Increase-Email/td-p/3103984

If that's the case, something has gone wrong with their Fixed Price Plus deal promise.

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.