Gift card

[Jonnyurwin]

Hi, I renewed my broadband and I was told i would get £100 gift voucher and was told to wait 45 days but I've still not received it. I spoke to the chat and was told I would receive it in 24 hours but that was 3 days ago. How do i get my voucher. Thanks

[Arne-TalkTalk]

Thanks for the update.

[Jonnyurwin]

Thanks Arne

I have now received this voucher, thanks for chasing this up for me 

🙂

[Arne-TalkTalk]

The request has been escalated again.

[Jonnyurwin]

Hi arne, any news yet, still nothing in inbox. Thanks

[Arne-TalkTalk]

I will chase this up.

[Jonnyurwin]

Hi, thanks for checking this, any ideas how long it takes. I've been checking inbox and junk but still nothing yet. Thanks

[Arne-TalkTalk]

Hi Jonnyurwin

Our customer service has escalated the voucher issue on the 4th. 

Please keep an eye on your spam/junkmail folders for an email from giftcloud.

Regards

[Gondola]

Hi @Jonnyurwin 

I've moved your topic to the Billing forum as I notified you as this will get picked up by Arne-TalkTalk to follow up on the gift card being issued. Arne is not here today but will return on Friday and chase it up for you next week if necessary.