GiftCloud Reward Voucher

[mejh9rp]

Hello,

I signed up for talktalk broadband in April 2023 with an £80 voucher being offered as incentive on the website. 

I have contacted customer service multiple times, with the promise of a voucher being sent but no voucher showing up. 

Last contact at the end of July I was given an order number to send to giftcloud. I have received no response from them. 

I only joined this service due to the voucher incentive as my prior provider offered me a discount to match. It looks as though customers only receive their vouchers after making community posts. I regret to have to do this but I can’t see any other way of finally receiving the voucher. I am not impressed and regret switching. It has been far more than the 30-90-150 days needed to wait. Please can someone assist me?

I look forward to hearing from you. I have updated my community profile with my account number as per the usual first reply to hopefully make things easier. 

Thank you. 

[Arne-TalkTalk]

Hi @mejh9rp 

I have sent you a PM.

Regards

[Arne-TalkTalk]

Hi @mejh9rp

I have sent you a PM. 

Regards

[mejh9rp]

Hi @Arne-TalkTalk 

I’ve responded to your DM and answered the questions. Do you have any update? 

Thank you!

[Arne-TalkTalk]

Hi @mejh9rp 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[mejh9rp]

Yes. I check both regularly for work. I have had no contact from either TalkTalk or GiftCloud regarding the voucher. 

[Arne-TalkTalk]

Have you checked your spam/junk folders ?

[mejh9rp]

Please may I have an update on my post? 

[mejh9rp]

Thank you @Arne-TalkTalk  

I look forward to your/the escalation team’s update. 

All my best

[Arne-TalkTalk]

Hi mejh9rp

I will escalate this for you.