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Giftcloud £25 voucher City Fibre upgrade

centurion1
Team Player
Private Message TalkTalk
Message 9 of 9

Hello,


Its been  over 45 days since I had my upgraded fibre installed and just wondered who I contact about this voucher that was promised for the "inconvenience" of having the fibre upgraded.

 

Is it City Fibre or Talk Talk?

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8 REPLIES 8

Message 1 of 9

Please create your own thread for this, @Mainline44. It must not get muddled up in another customer's topic.

 

Please return to the billing message board and click on start a topic. 

 

Staff will respond during the week. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Mainline44
First Timer
Private Message TalkTalk
Message 2 of 9

My 45 days have just passed and I've not received anything from giftcloud

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Message 4 of 9

@Arne-TalkTalk wrote:

Have you checked your spam/ junk mail folders?


Arne, I've sorted. I spoke to the CS team direct explained and they credited my account £25 of which I've now requested a refund and got in my bank. Case can now be closed.

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Message 5 of 9
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centurion1
Team Player
Private Message TalkTalk
Message 6 of 9

Hello Arne, was there any response from them?

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centurion1
Team Player
Private Message TalkTalk
Message 7 of 9

Many thanks Arne, much appreciated 👍

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 8 of 9
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