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Continuing issues with recurring card payment.

YorkiePigeon
First Timer
Private Message TalkTalk
Message 13 of 13

Hello. 

 

For months now my recurring card payment hasn't automatically been taken and I've received 'missed payment' emails. 

- Card is active. 

- Checked with bank, no blocks or attempted payments from TT. 

- Re added the card to my profile and it says everything is fine. 

 

3 out of 5 TT agents didn't know what a RCP was. They just said "Oh, sounds like you need to set up a direct debit so the money is taken automatically", ignoring my explanation that a RCP is also an automatic payment. 

 

2 of the 5 agents said "It shows here the payment was ok".

Me "No, I had to log in and manually pay it".

TT "Oh, well, it all looks good now so it should automatically pay next time". 

 

It's not fixed and this time I got the missed payment email more than a week after expected payment and I'm worried I'll receive some sort of charge. 

 

Has anyone else had this issue resolved? 

It's extremely stressful. 

 

 

12 REPLIES 12

Message 1 of 13

@Gliwmaeden2 

Ah, cool, I did have a quick look, but must have missed it, sorry.  

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Message 2 of 13

@ferguson, Kerrylee123 had succeeded in creating a new post after all, I discovered after posting my instructions, hence closing this to further posts.

 

However hopefully the instructions and your link will help anyone else wondering how to begin a new thread!

Gliwmaeden2, a fellow customer.

Message 3 of 13

@Kerrylee123 

 

I have made a shortcut for you here

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 13

Closing this topic to new posts. I hope the above instructions will be useful for others needing to start a topic!

Gliwmaeden2, a fellow customer.
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Message 5 of 13

You need to go via the three lines menu top right which takes you to:

 

 

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From "Help with your service" choose the Billing message board. 

 

At the top of that you will see this, @Kerrylee123:

 

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So you then click on the blue start a topic button. You have to select one of the labels below the message box to indicate relevance. (Selecting "other" is enough to get it to work. )

 

Then post in the normal way. 

 

Staff will respond during the week. 

Gliwmaeden2, a fellow customer.
0 Likes

Kerrylee123
Chatterbox
Private Message TalkTalk
Message 6 of 13

I have the same problem,  but I'm unable to resolve this, and unable to start a individual topic.

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Message 7 of 13

I've tried to start this topic a number of times, unsuccessfully.

It just won't let me, unsure why???

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Message 8 of 13

@Kerrylee123 

 

As previously advised, start your own topic and the support team can look into this for you. 

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Kerrylee123
Chatterbox
Private Message TalkTalk
Message 9 of 13

Wheres my refund then? A full refund of all the charges made since September would be appreciated 

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Message 10 of 13

Best to return to the message board and click on start a topic, @Kerrylee123.

 

Then corrections can be correctly applied to your individual account and not get confused with anyone else's. 

Gliwmaeden2, a fellow customer.

Kerrylee123
Chatterbox
Private Message TalkTalk
Message 11 of 13

I HAVE HAD MONTHLY REJECTION CHARGES SINCE SEPTEMBER 2023, THERE IS NO ISSUE WITH MY BANK. TALK TALK ARE CHARGING ME A REJECTION FEE MONTHLY WHEN THEIR IS NO ISSUE ON MY SIDES.

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13

Hi YorkiePigeon

 

Sorry that you are having problems,  There is a known issue at the moment with some recurring card payments, it has been logged as a fault. 

 

Our developers will work on this, as its our issue if any charges are generated for missed/late payments we will remove them. 

 

Apologies for any inconvenience caused 

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