Giftcloud £25 voucher City Fibre upgrade

[centurion1]

Hello,

Its been  over 45 days since I had my upgraded fibre installed and just wondered who I contact about this voucher that was promised for the "inconvenience" of having the fibre upgraded.

Is it City Fibre or Talk Talk?

[Gliwmaeden2]

Please create your own thread for this, @Mainline44. It must not get muddled up in another customer's topic.

Please return to the billing message board and click on start a topic. 

Staff will respond during the week. 

[Mainline44]

My 45 days have just passed and I've not received anything from giftcloud

[Arne-TalkTalk]

Thanks for the update.

[centurion1]

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@Arne-TalkTalk wrote:

Have you checked your spam/ junk mail folders?

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Arne, I've sorted. I spoke to the CS team direct explained and they credited my account £25 of which I've now requested a refund and got in my bank. Case can now be closed.

[Arne-TalkTalk]

Have you checked your spam/ junk mail folders?

[centurion1]

Hello Arne, was there any response from them?

[centurion1]

Many thanks Arne, much appreciated 👍

[Arne-TalkTalk]

i will send your details to the team who issue the vouchers