Hi
I have had this account for several years and used recurring card payments.
Through July and August I had several very confusing emails and text messages around issues with Talktalks recurring card payment systems (very confusing ones saying there is an issue and then a follow up saying ignore the last communication)
In August I paid my bill by card because of these issues but have a late payment admin charge of £12.50 now which doesn't seem fair? I've added my phone number to my profile so you can check my account. I would like this charge refunded please.
I would like to update my card details but I don't seem to be able to so are there still issues with the recurrent card payment system? Do we know how long we are supposed to pay manually? Will we keep getting late charges added?
I am a customer just like you. I'll try to help based on my experiences over the years getting issues sorted out in my TalkTalk services!
