Get tailored support with your TalkTalk account and bills.
on 22-02-2024 04:32 PM
Hello.
For months now my recurring card payment hasn't automatically been taken and I've received 'missed payment' emails.
- Card is active.
- Checked with bank, no blocks or attempted payments from TT.
- Re added the card to my profile and it says everything is fine.
3 out of 5 TT agents didn't know what a RCP was. They just said "Oh, sounds like you need to set up a direct debit so the money is taken automatically", ignoring my explanation that a RCP is also an automatic payment.
2 of the 5 agents said "It shows here the payment was ok".
Me "No, I had to log in and manually pay it".
TT "Oh, well, it all looks good now so it should automatically pay next time".
It's not fixed and this time I got the missed payment email more than a week after expected payment and I'm worried I'll receive some sort of charge.
Has anyone else had this issue resolved?
It's extremely stressful.
on 23-03-2024 02:21 PM
Ah, cool, I did have a quick look, but must have missed it, sorry.
on 23-03-2024 02:17 PM
@ferguson, Kerrylee123 had succeeded in creating a new post after all, I discovered after posting my instructions, hence closing this to further posts.
However hopefully the instructions and your link will help anyone else wondering how to begin a new thread!
on 23-03-2024 12:30 PM
on 23-03-2024 12:03 PM
Closing this topic to new posts. I hope the above instructions will be useful for others needing to start a topic!
23-03-2024 11:47 AM - edited 23-03-2024 11:49 AM
You need to go via the three lines menu top right which takes you to:
From "Help with your service" choose the Billing message board.
At the top of that you will see this, @Kerrylee123:
So you then click on the blue start a topic button. You have to select one of the labels below the message box to indicate relevance. (Selecting "other" is enough to get it to work. )
Then post in the normal way.
Staff will respond during the week.
on 23-03-2024 11:21 AM
I have the same problem, but I'm unable to resolve this, and unable to start a individual topic.
on 23-03-2024 11:19 AM
I've tried to start this topic a number of times, unsuccessfully.
It just won't let me, unsure why???
on 22-03-2024 06:41 PM
As previously advised, start your own topic and the support team can look into this for you.
on 22-03-2024 06:09 PM
Wheres my refund then? A full refund of all the charges made since September would be appreciated
on 22-03-2024 10:58 AM
Best to return to the message board and click on start a topic, @Kerrylee123.
Then corrections can be correctly applied to your individual account and not get confused with anyone else's.
on 22-03-2024 10:47 AM
I HAVE HAD MONTHLY REJECTION CHARGES SINCE SEPTEMBER 2023, THERE IS NO ISSUE WITH MY BANK. TALK TALK ARE CHARGING ME A REJECTION FEE MONTHLY WHEN THEIR IS NO ISSUE ON MY SIDES.
on 28-02-2024 11:59 AM
Hi YorkiePigeon
Sorry that you are having problems, There is a known issue at the moment with some recurring card payments, it has been logged as a fault.
Our developers will work on this, as its our issue if any charges are generated for missed/late payments we will remove them.
Apologies for any inconvenience caused