Continuing issues with recurring card payment.

[YorkiePigeon]

Hello. 

For months now my recurring card payment hasn't automatically been taken and I've received 'missed payment' emails. 

- Card is active. 

- Checked with bank, no blocks or attempted payments from TT. 

- Re added the card to my profile and it says everything is fine. 

3 out of 5 TT agents didn't know what a RCP was. They just said "Oh, sounds like you need to set up a direct debit so the money is taken automatically", ignoring my explanation that a RCP is also an automatic payment. 

2 of the 5 agents said "It shows here the payment was ok".

Me "No, I had to log in and manually pay it".

TT "Oh, well, it all looks good now so it should automatically pay next time". 

It's not fixed and this time I got the missed payment email more than a week after expected payment and I'm worried I'll receive some sort of charge. 

Has anyone else had this issue resolved? 

It's extremely stressful. 

[ferguson]

@Gliwmaeden2 

Ah, cool, I did have a quick look, but must have missed it, sorry.  

[Gliwmaeden2]

@ferguson, Kerrylee123 had succeeded in creating a new post after all, I discovered after posting my instructions, hence closing this to further posts.

However hopefully the instructions and your link will help anyone else wondering how to begin a new thread!

[ferguson]

@Kerrylee123 

I have made a shortcut for you here. 

[Gliwmaeden2]

Closing this topic to new posts. I hope the above instructions will be useful for others needing to start a topic!

[Gliwmaeden2]

You need to go via the three lines menu top right which takes you to:

 

From "Help with your service" choose the Billing message board. 

At the top of that you will see this, @Kerrylee123:

 

So you then click on the blue start a topic button. You have to select one of the labels below the message box to indicate relevance. (Selecting "other" is enough to get it to work. )

Then post in the normal way. 

Staff will respond during the week. 

 

[Kerrylee123]

I have the same problem,  but I'm unable to resolve this, and unable to start a individual topic.

[Kerrylee123]

I've tried to start this topic a number of times, unsuccessfully.

It just won't let me, unsure why???

[ferguson]

@Kerrylee123 

As previously advised, start your own topic and the support team can look into this for you. 

[Kerrylee123]

Wheres my refund then? A full refund of all the charges made since September would be appreciated 

[Gliwmaeden2]

Best to return to the message board and click on start a topic, @Kerrylee123.

Then corrections can be correctly applied to your individual account and not get confused with anyone else's. 

[Kerrylee123]

I HAVE HAD MONTHLY REJECTION CHARGES SINCE SEPTEMBER 2023, THERE IS NO ISSUE WITH MY BANK. TALK TALK ARE CHARGING ME A REJECTION FEE MONTHLY WHEN THEIR IS NO ISSUE ON MY SIDES.

[Arne-TalkTalk]

Hi YorkiePigeon

Sorry that you are having problems,  There is a known issue at the moment with some recurring card payments, it has been logged as a fault. 

Our developers will work on this, as its our issue if any charges are generated for missed/late payments we will remove them. 

Apologies for any inconvenience caused