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Message 5 of 5

Hi I cancelled my boosts; Unlimited UK Calls Boost and Last Caller Barring in December. But I am still being charged the £16.00 for the addons. I have since cancelled the boosts a further three times and I have the emails confirming the cancellation of the products.

Yet, I am still being charged the £16.00. Please could you advise me how I can cancel the products.

Kind regards, Paul

4 REPLIES 4

Staff

Message 1 of 5

Hi @palphillips1

The fault has now been fixed and the boost has now been removed.

Regards

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Staff

Message 2 of 5

Hi palphillips1

There is a fault stopping us removing the boost so I have logged it, There is also a credit for the charge on this months bill.

Will update you when the problem is fixed.

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Message 3 of 5

Thank you Arne

Staff

Message 4 of 5

Hi palphillips1

I will try and remove the boost from the network side.

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