The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content

Your Account

Get tailored support with your TalkTalk account and bills.

Message 5 of 5

Hi I cancelled my boosts; Unlimited UK Calls Boost and Last Caller Barring in December. But I am still being charged the £16.00 for the addons. I have since cancelled the boosts a further three times and I have the emails confirming the cancellation of the products.

Yet, I am still being charged the £16.00. Please could you advise me how I can cancel the products.

Kind regards, Paul

4 REPLIES 4

Staff

Message 1 of 5

Hi @palphillips1

The fault has now been fixed and the boost has now been removed.

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Staff

Message 2 of 5

Hi palphillips1

There is a fault stopping us removing the boost so I have logged it, There is also a credit for the charge on this months bill.

Will update you when the problem is fixed.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Message 3 of 5

Thank you Arne

Staff

Message 4 of 5

Hi palphillips1

I will try and remove the boost from the network side.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips