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on 11-01-2024 09:06 PM
I have had 2 conversations with the online chat in December. How do I find a copy, as they promised me a £70 refund which surprise surprise has not arrived!!
on 22-05-2024 10:47 PM
You can change your payment date via My Account as explained here:
https://community.talktalk.co.uk/t5/Articles/Change-your-payment-date/ta-p/2204645
on 22-05-2024 01:08 PM
Is it possible to change my payment date from 23/05/2024 to 04/06/2024 This would be a lot easier for me sorry for any inconvenience caused.
on 16-01-2024 10:26 AM
Hi fclubum
A credit has been raised, you will be able to request a refund via My Account in the next 24 hours.
Regards
on 12-01-2024 06:10 PM
It was 29 December between 18.30 to about 20.30. I ended up being put through to a manager. Who promised to send me a copy of chat and also would be able to access on your site as well as the waived £75 engineer fee.
on 12-01-2024 01:08 PM
Hi fclubum
Sorry that you are having problems.
Do you know what date the chat was on, I cant find any indication on your account regarding a refund.
on 11-01-2024 11:28 PM
The last time I used Chat and asked for the transcript they didn't like my email address.....
For anything that matters, in future, take screenshots of important bits of conversation, @fclubum.
Meanwhile, make sure that your community forum profile is complete, so staff can identify your account and see if there are any notes on there.
Go via your avatar/name; settings...
Add your Talktalk phone number / account number in Personal Information. SAVE CHANGES.
Staff reply during the day, Monday to Friday.
on 11-01-2024 09:26 PM
It’s not showing and if I cannot retrieve my chat history cannot prove they said would refund me. They said would be able to see it afterwards and would send email copy which I never received. Terrible service and company to deal with.
on 11-01-2024 09:20 PM
Chats cannot be retrieved, @fclubum.
See if the refund shows in My Account: Transaction History.