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How do I access my online chat ?

fclubum
First Timer
Private Message TalkTalk
Message 14 of 14

I have had 2 conversations with the online chat in December. How do I find a copy, as they promised me a £70 refund which surprise surprise has not arrived!! 

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13 REPLIES 13

Message 1 of 14

Hi Rockyboy123

 

If you still need help with this then please can you create a new topic on the Community, we can then take a look at this for you.

 

Thanks

 

Debbie

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Message 2 of 14

@Rockyboy123.

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If you still have trouble after 24 hours or after leaving everything switched off for > 30 minutes, please start your own thread, @Rockyboy123, for staff to help.

 

They are on here during the day, Monday to Friday. 

 

You need to return to the message board and click on start a topic.

Gliwmaeden2, a fellow customer.

Rockyboy123
First Timer
Private Message TalkTalk
Message 3 of 14

Hi,

I have paid my bill today and my Services still isn’t working could you please Reconnect me, thanks  

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Message 4 of 14

Sorry that you want to leave

 

Best option would be to call the loyalty team on 03451720088 The will be able to help.

 

Sorry for any inconvenience caused 

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Ravinder123
First Timer
Private Message TalkTalk
Message 5 of 14

Hi I would like to move to new provider as Talk talk chargers are very high suddenly from last 2 months. 

 

And also i am extremely dissatisfied with the speed of internet from last 1 week. 

 

Please do let me know procedure or come up with good deals, so i can think of continuing if its better than other n/w providers 

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Message 6 of 14

You can change your payment date via My Account as explained here:

https://community.talktalk.co.uk/t5/Articles/Change-your-payment-date/ta-p/2204645

 

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Hayley35
First Timer
Private Message TalkTalk
Message 7 of 14

Is it possible to change my payment date from 23/05/2024 to 04/06/2024 This would be a lot easier for me sorry for any inconvenience caused.

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Message 8 of 14

Hi fclubum

 

A credit has been raised, you will be able to request a refund via My Account in the next 24 hours. 

 

Regards

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Message 9 of 14

It was 29 December between 18.30 to about 20.30. I ended up being put through to a manager. Who promised to send me a copy of chat and also would be able to access on your site as well as the waived £75 engineer fee. 

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Message 10 of 14

Hi fclubum

 

Sorry that you are having problems.

 

Do you know what date the chat was on, I cant find any indication on your account regarding a refund. 

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Message 11 of 14

The last time I used Chat and asked for the transcript they didn't like my email address..... 

 

For anything that matters, in future, take screenshots of important bits of conversation, @fclubum.

 

Meanwhile, make sure that your community forum profile is complete, so staff can identify your account and see if there are any notes on there.

 

Go via your avatar/name; settings...

 

Add your Talktalk phone number  / account number in Personal Information. SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

fclubum
First Timer
Private Message TalkTalk
Message 12 of 14

It’s not showing and if I cannot retrieve my chat history cannot prove they said would refund me. They said would be able to see it afterwards and would send email copy which I never received. Terrible service and company to deal with. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 13 of 14

Chats cannot be retrieved, @fclubum.

 

See if the refund shows in My Account: Transaction History. 

Gliwmaeden2, a fellow customer.
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