How do I access my online chat ?

[fclubum]

I have had 2 conversations with the online chat in December. How do I find a copy, as they promised me a £70 refund which surprise surprise has not arrived!! 

[Debbie-TalkTalk]

Hi Rockyboy123

If you still need help with this then please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

@Rockyboy123.

  

If you still have trouble after 24 hours or after leaving everything switched off for > 30 minutes, please start your own thread, @Rockyboy123, for staff to help.

They are on here during the day, Monday to Friday. 

You need to return to the message board and click on start a topic.

[Rockyboy123]

Hi,

I have paid my bill today and my Services still isn’t working could you please Reconnect me, thanks  

[Arne-TalkTalk]

Sorry that you want to leave

Best option would be to call the loyalty team on 03451720088 The will be able to help.

Sorry for any inconvenience caused 

[Ravinder123]

Hi I would like to move to new provider as Talk talk chargers are very high suddenly from last 2 months. 

And also i am extremely dissatisfied with the speed of internet from last 1 week. 

Please do let me know procedure or come up with good deals, so i can think of continuing if its better than other n/w providers 

[ferguson]

You can change your payment date via My Account as explained here:

https://community.talktalk.co.uk/t5/Articles/Change-your-payment-date/ta-p/2204645

[Hayley35]

Is it possible to change my payment date from 23/05/2024 to 04/06/2024 This would be a lot easier for me sorry for any inconvenience caused.

[Arne-TalkTalk]

Hi fclubum

A credit has been raised, you will be able to request a refund via My Account in the next 24 hours. 

Regards

[fclubum]

It was 29 December between 18.30 to about 20.30. I ended up being put through to a manager. Who promised to send me a copy of chat and also would be able to access on your site as well as the waived £75 engineer fee. 

[Arne-TalkTalk]

Hi fclubum

Sorry that you are having problems.

Do you know what date the chat was on, I cant find any indication on your account regarding a refund. 

[Gliwmaeden2]

The last time I used Chat and asked for the transcript they didn't like my email address..... 

For anything that matters, in future, take screenshots of important bits of conversation, @fclubum.

Meanwhile, make sure that your community forum profile is complete, so staff can identify your account and see if there are any notes on there.

Go via your avatar/name; settings...

Add your Talktalk phone number  / account number in Personal Information. SAVE CHANGES. 

Staff reply during the day, Monday to Friday. 

[fclubum]

It’s not showing and if I cannot retrieve my chat history cannot prove they said would refund me. They said would be able to see it afterwards and would send email copy which I never received. Terrible service and company to deal with. 

[Gliwmaeden2]

Chats cannot be retrieved, @fclubum.

See if the refund shows in My Account: Transaction History.