Ive migrated from shell energy and cant login to an account

[Shayley16]

I'm with shell energy which has now gone over to talk talk. I can't register my account and everytime I do login it fetches up an old talk talk account now my current shell account

[Arne-TalkTalk]

Excellent, Thank you.

[Shayley16]

All sorted now thanks

[Shayley16]

All sorted now thank you

[Arne-TalkTalk]

HI @Shayley16

Have you managed to register your new account the old account looks to have been de-registered 

Regards.

[Gliwmaeden2]

Staff just need to remove the old information and then you should be able to register afresh, @Shayley16.

I'll move this to the billing section as it's not a problem with the broadband service itself. 

Your post will be in the queue for attention and staff reply during the day, Monday to Friday.