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Message 7 of 7

I migrated from Shell and like others have a past account with TalkTalk with the same email address so can't register my new account. My old account has a credit balance on it which I would like to transfer to my new account. My latest TalkTalk bill also has some additional charges on it applied since I went live which I don't understand?

6 REPLIES 6

Staff

Message 1 of 7

Thank you @Jaybea can you now register your new account on our website https://www.talktalk.co.uk/login/

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Message 2 of 7

I think I've done that now....

Thank you

Staff

Message 3 of 7

Can you add the old account number to your private notes section of your community profile, I cant seem to locate it.

Thank you

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Message 4 of 7

@Jaybea No worries, the support team here will help to sort things out for you.

Message 5 of 7

@ferguson Thank you! Billing wasn't an option when it told me to pick a label...not sure what I did wrong there.

Message 6 of 7

@Jaybea I have moved this to the Billing section for you where it can best be dealt with.