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Moves from shell can't access account

Message 5 of 5

My broadband has been moved from Shell, but when I log into my account it only shows my previous disconnected two talktalk accounts it doesn't show my current account. 

 

I tried to re-register using my email but it threw an error.  

 

Is there a way to add in my new account to what appears to be my currently active account? 

 

I switched back in May so any changes should have gone through by now. 

 

Thanks

Paul

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4 REPLIES 4

Message 2 of 5

All good, worked a treat thanks..

Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi @Sankesolutions

 

Can you try and register your new account account for My Account I have removed the old details 

 

 www.talktalk.co.uk/login/

 

Thank you

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Staff can remove the old account details, @Sankesolutions, and then you'll be able to register afresh.

 

Not till after the weekend, however. 

Gliwmaeden2, a fellow customer.