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Moves from shell can't access account

Sankesolutions
First Timer
Private Message TalkTalk
Message 5 of 5

My broadband has been moved from Shell, but when I log into my account it only shows my previous disconnected two talktalk accounts it doesn't show my current account. 

 

I tried to re-register using my email but it threw an error.  

 

Is there a way to add in my new account to what appears to be my currently active account? 

 

I switched back in May so any changes should have gone through by now. 

 

Thanks

Paul

0 Likes
4 REPLIES 4

Message 2 of 5

All good, worked a treat thanks..

Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi @Sankesolutions

 

Can you try and register your new account account for My Account I have removed the old details 

 

 www.talktalk.co.uk/login/

 

Thank you

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Staff can remove the old account details, @Sankesolutions, and then you'll be able to register afresh.

 

Not till after the weekend, however. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.