My loss of service compensation has not appeared in my latest bill

[mbellis]

I recently suffered a whole week without my landline and broadband from 17th June to 24th June.  Case REP-14429462 was raised but that did not find the fault, so case REP-14436598 was raised, which needed a new Master Socket fitting by an engineer.

Since the fault took so long to fix, I am due some compensation for loss of service as a discount on my next bill but this has not been implemented in my July bill.  Please would you see if that can be implemented before the payment date of 23rd July.  Thanks.

[Arne-TalkTalk]

Hi mbellis

Auto compensation is only applied 30 days after the fault is fixed, depending on the engineer report if the fault was caused by a damaged master socket in the property  it might not be applicable, the engineer report will need to be reviewed

[Gliwmaeden2]

It's possibly a little too soon to be chasing this up, @mbellis, as the solution was not found till c 24th June and you will see in the link re compensation on your other thread that it can take up to 30 days to show.

So as the bill has already been produced, it cannot be changed.

Any compensation would then appear as a credit in My Account.

Staff will reply during the day (Monday to Friday).