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Unity · ‎07-11-2023

Need to cancel mums talktalk today.She has moved in with me as she has end stage heart failure and dementia.I have to be with her all the time, so I do need it cancelling today .Her account number is XXXXXX REMOVED.

Arne-TalkTalk · ‎07-11-2023

Hi Unity

Sorry to read of the problems with your mum.

Unfortunately we cant process cancellations on the community.

If you have power of authority you can call on 03451720088 and cancel the service

Hope that helps.

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Gliwmaeden2 · ‎07-11-2023

Further information about the cancellation process, returning equipment etc, is here, @Unity:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Your mother will need to speak to them in her own right, unless you have Power of Attorney / Authority to Act.

https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act/ta-p/2205181

Gliwmaeden2, a fellow customer.

fr8ys · ‎07-11-2023

You will need to phone to do so. Cancellations cannot be processed via the forum.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).