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Your Account

Get tailored support with your TalkTalk account and bills.

No access to talktalk account

wavicle
First Timer
Private Message

on ‎05-10-2023 10:44 AM

Message 2 of 2

Hi Team,

 

There is a current issue accessing "My Account": when attempting to log in the system gets stuck in a cycle of "Preparing account details..., Preparing your bill..., Preparing your dashboard..." before quitting and showing an error message:

 

"Sorry - for technical or security reasons we cannot log you in. Please refresh and try again"

 

Is this a known issue and what steps can be taken to access My Account in the meantime?

 

Thank you

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎05-10-2023 11:24 AM

Message 1 of 2

Hi wavicle

 

Have you tried different browsers?  also try incognito mode.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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