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No giftcloud voucher

freejacku
First Timer
Private Message TalkTalk
Message 4 of 4

Hi. I've purchased a 500mbps Fibre broadband package in july and no update from giftcloud about the 80£ amazon voucher. I've almost forgot about it. If i click on the initial email from them (7 august) it says "your purchase is pending). I went live on 24 of july. To contact giftcloud i need my order id (starting with a "N") which i can't find in any of my emails including spam folder. Purchased thru comparethemarket. Any ideas on how to chase this voucher? Thanks in advance for your assistance! 

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3 REPLIES 3

freejacku
First Timer
Private Message TalkTalk
Message 1 of 4

Hi. Thank you very much for your assistance. I have contacted giftcloud now and waiting for their reply. 

Arne-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi freejacku

 

I have sent a PM with your order number.

 

Regards.

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Staff will reply after Boxing Day, @freejacku.

 

See also Talktalk's customer support opening hours over the festive period:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.