Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

No written confirmation of cancellation:

adamharty
First Timer
Private Message TalkTalk

on ‎03-03-2024 02:21 PM

Message 3 of 3

I cancelled my contract on Friday the 1st of March 2024 as I was writhing the cooling off period. This was completed by someone on the cancellation team known as Kuba. He confirmed that I will no longer be a talk talk customer and will not be charged. However,I have not received any email confirming it is cancelled and I’m nervous I will be charged for services I do not have and am not signed up for. Can I please get in writing confirmation that my contract is cancelled. 

Labels:
0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎04-03-2024 11:37 AM

Message 1 of 3

Hi adamharty

 

I can confirm that the account is cancelled, and you will not be charged. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎03-03-2024 02:24 PM

Message 2 of 3

I'll move this to the billing section for you, @adamharty.

 

Talktalk staff will reply during the week. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes
© TalkTalk 2026