cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your Account

Get tailored support with your TalkTalk account and bills.

My account

MrGray
First Timer
Private Message TalkTalk
Message 3 of 3

I have a fixed term account which is due to expire on 19 June 2024. I've just received an email informing me that my bill will be increasing  in April.

 

If my account is a fixed term how can the price then be increased before the term has expired?

0 Likes
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi MrGray

 

You are on a variable tariff meaning you are included in the annual April price rise as per the terms and conditions of sale. 

 

Sorry for any confusion. 

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Most people, my self included, are in the same boat with fixed term contracts.

 

If you check you contract email or letter, you will see that the annual April increase is mentioned there.

 

It would also have been prominent when you signed up or renewed.

 

This affects not only TalkTalk customers, as other ISPs  do the same.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes