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MrGray
First Timer
Private Message TalkTalk
Message 3 of 3

I have a fixed term account which is due to expire on 19 June 2024. I've just received an email informing me that my bill will be increasing  in April.

 

If my account is a fixed term how can the price then be increased before the term has expired?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi MrGray

 

You are on a variable tariff meaning you are included in the annual April price rise as per the terms and conditions of sale. 

 

Sorry for any confusion. 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Most people, my self included, are in the same boat with fixed term contracts.

 

If you check you contract email or letter, you will see that the annual April increase is mentioned there.

 

It would also have been prominent when you signed up or renewed.

 

This affects not only TalkTalk customers, as other ISPs  do the same.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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