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Not received autocompensation for loss of service

underneonlights
Conversation Starter
Private Message TalkTalk

on ‎30-11-2023 12:15 PM

Message 7 of 7

I had a total loss of service starting on Friday 6th October, and the issue was resolved on Sunday 15th October. I was informed the length of time with no service meant that I would be entitled to some compensation. I was made aware that there would be a delay of a month before the compensation was paid but I have still not heard anything about it, and there has been no credit to my bill. Please can you help?

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6 REPLIES 6

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to RMcGough

on ‎01-12-2023 11:09 AM

Message 1 of 7

Please don't post on THIS thread, @RMcGough. It can cause confusion for the OP.

 

I'll re-escalate yours.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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RMcGough
Chatterbox
Private Message

on ‎01-12-2023 11:05 AM

Message 2 of 7

@Gliwmaeden2 I have chased actually and still not gotten a response despite sending all my verification details across via PM? So thank you for your insight. Much appreciated.

No thank you
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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to RMcGough

on ‎01-12-2023 10:49 AM

Message 3 of 7

@RMcGough, you received a reply from staff on Wednesday, the same day you had posted.

 

Please follow up on your own thread. 

 

https://community.talktalk.co.uk/t5/Billing/compensation/td-p/3004670

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎01-12-2023 09:32 AM

Message 4 of 7

Hi @underneonlights

 

I have asked the Auto compensation team to investigate,

 

Once the investigation is complete you will receive an SMS/Email.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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RMcGough
Chatterbox
Private Message

on ‎30-11-2023 02:42 PM

Message 5 of 7

Good luck trying to claim any compensation back my friend. Talktalk are no help - i’ve been having ongoing battles for a similar issue. Truly help it gets resolved

No thank you
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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎30-11-2023 02:10 PM

Message 6 of 7

Hi @underneonlights

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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