Not received autocompensation for loss of service

[underneonlights]

I had a total loss of service starting on Friday 6th October, and the issue was resolved on Sunday 15th October. I was informed the length of time with no service meant that I would be entitled to some compensation. I was made aware that there would be a delay of a month before the compensation was paid but I have still not heard anything about it, and there has been no credit to my bill. Please can you help?

[Gliwmaeden2]

Please don't post on THIS thread, @RMcGough. It can cause confusion for the OP.

I'll re-escalate yours.

[RMcGough]

@Gliwmaeden2 I have chased actually and still not gotten a response despite sending all my verification details across via PM? So thank you for your insight. Much appreciated.

[Gliwmaeden2]

@RMcGough, you received a reply from staff on Wednesday, the same day you had posted.

Please follow up on your own thread. 

https://community.talktalk.co.uk/t5/Billing/compensation/td-p/3004670

[Arne-TalkTalk]

Hi @underneonlights

I have asked the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

[RMcGough]

Good luck trying to claim any compensation back my friend. Talktalk are no help - i’ve been having ongoing battles for a similar issue. Truly help it gets resolved

[Arne-TalkTalk]

Hi @underneonlights

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards