Not received returns bag
on 24-07-2023 08:05 PM
Message 6 of 6
Hi
I have cancelled my service after moving house (out of contract anyway), I’m happy to send my equipment back and have it all ready to go but haven’t received a returns bag? Is there a way to check if this has been sent or maybe order another in case it’s got lost on the way? Don’t want to be charged the fee as I have it all boxed up and ready!
I am sure I gave my new address to the colleague on the phone processing my cancellation.
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cancelling
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5 REPLIES 5
on 25-07-2023 01:07 PM
Message 1 of 6
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on 25-07-2023 12:27 PM
Message 2 of 6
Thank you @Arne-TalkTalk , must have got lost in transit as I’ve definitely not received it. Appreciate your help!
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on 25-07-2023 12:14 PM
Message 3 of 6
Hi SamN2510
your account shows that a bag was sent on the 1st to your new address.
I have requested another to be sent.
Regards.
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on 24-07-2023 08:42 PM
Message 4 of 6
Thank you for the tip @Gliwmaeden2, all updated and awaiting a staff response!
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on 24-07-2023 08:18 PM
Message 5 of 6
Add your old Talktalk landline number to your community forum profile details, @SamN2510.
Go via your avatar/name; settings; Personal Information. SAVE CHANGES.
At the end of that section, in Private Notes, put your NEW address details. SAVE CHANGES.
Staff will reply during the week.
Gliwmaeden2, a fellow customer.
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