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Not received returns bag

SamN2510
First Timer
Private Message

on ‎24-07-2023 08:05 PM

Message 6 of 6

Hi

 

I have cancelled my service after moving house (out of contract anyway), I’m happy to send my equipment back and have it all ready to go but haven’t received a returns bag? Is there a way to check if this has been sent or maybe order another in case it’s got lost on the way? Don’t want to be charged the fee as I have it all boxed up and ready!

 

I am sure I gave my new address to the colleague on the phone processing my cancellation.

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5 REPLIES 5

SamN2510
First Timer
Private Message

on ‎25-07-2023 12:27 PM

Message 2 of 6

Thank you @Arne-TalkTalk , must have got lost in transit as I’ve definitely not received it. Appreciate your help!

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to SamN2510

on ‎25-07-2023 12:14 PM

Message 3 of 6

Hi SamN2510

 

your account shows that a bag was sent on the 1st to your new address.  

 

I have requested another to be sent. 

 

Regards. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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SamN2510
First Timer
Private Message

on ‎24-07-2023 08:42 PM

Message 4 of 6

Thank you for the tip @Gliwmaeden2, all updated and awaiting a staff response!

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎24-07-2023 08:18 PM

Message 5 of 6

Add your old Talktalk landline number to your community forum profile details, @SamN2510.

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

 

At the end of that section, in Private Notes, put your NEW address details. SAVE CHANGES. 

 

Staff will reply during the week. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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