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RussellMate · ‎21-12-2023

I have been trying to talk to someone via live chat about this however it is not working. I keep getting a message telling me to go back or log in to use live chat, despite me being logged in already.

When I renewed my contract I was informed that I would receieve an £80 reward card sent to my email address within 60 days of my contract starting (9th October) but this is not the case.

I have been checking my junk mail also for an email from GiftCloud but have not receieved anything.

Is there another way I can get in touch with someone from customer service?

RussellMate · ‎07-02-2024

Hi,

Can you please provide an update on the status of this? I am still yet to recieve anything in my email inbox or junk folders regard the gift certificate.

Thanks

Arne-TalkTalk · ‎12-01-2024

There is a backlog that the team are working through Sorry

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Gliwmaeden2 · ‎09-01-2024

I'll move this to the billing section, @RussellMate, and re-escalate the thread.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

RussellMate · ‎09-01-2024

Have you had any update on this issue? I have still not recieved an email from either customer support or from GiftCloud. Thanks

Arne-TalkTalk · ‎29-12-2023

Hi RussellMate

I will contact the team responsible for the vouchers.

Regards

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Gliwmaeden2 · ‎22-12-2023

Staff will be back from 27th December, @RussellMate, to look into billing / account issues etc.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Your Account

Not recieved £80 reward card after 60 days