Not recieved £80 reward card after 60 days

[RussellMate]

I have been trying to talk to someone via live chat about this however it is not working. I keep getting a message telling me to go back or log in to use live chat, despite me being logged in already.

When I renewed my contract I was informed that I would receieve an £80 reward card sent to my email address within 60 days of my contract starting (9th October) but this is not the case.

I have been checking my junk mail also for an email from GiftCloud but have not receieved anything.

Is there another way I can get in touch with someone from customer service?

[RussellMate]

Hi,

Can you please provide an update on the status of this? I am still yet to recieve anything in my email inbox or junk folders regard the gift certificate.

Thanks

[Arne-TalkTalk]

There is a backlog that the team are working through Sorry

[Gliwmaeden2]

I'll move this to the billing section, @RussellMate, and re-escalate the thread.

[RussellMate]

Have you had any update on this issue? I have still not recieved an email from either customer support or from GiftCloud. Thanks

[Arne-TalkTalk]

Hi RussellMate

I will contact the team responsible for the vouchers.

Regards
 

[Gliwmaeden2]

Staff will be back from 27th December, @RussellMate, to look into billing / account issues etc.