Over bill

[Shyjijohn]

I am Hi,

I have changed my home and wanted to shift the broadband. I had mailed you and got appointment on 8th of December 23 but later got new instrument to fix it. I had tried it many times but not able to connect. Then I called many time then I get engineer  help January  5th. Then November  15 to January  5 I didn't  get any WiFi connection  so how I get this much bill.

[Arne-TalkTalk]

Hi Shyjijohn

Sorry that you had problems.

It looks like that you have an open complaint so the complaint manager will be able to help you with this, for a loss of service auto compensation will be calculated 30 days after the fault is fixed you will receive a SMS/email regarding this. 

Regards

[Gliwmaeden2]

It is not easy to understand what happened here, @Shyjijohn.

Can you explain further?

Was this part of a House Move, or were you staying in the same house but refurbishing and wanted to move where the master socket was?

Not sure what "new instrument" you mean. Please clarify.

If the engineer had to move the master socket, you'd pay £128.40.

See these pages for further details of engineer charges:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

If you are simply complaining about having to pay ongoing bills meanwhile, you do have to keep up payments but are compensated if there was a total loss of service or a delay to the start of your service:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Everything is itemised in My Account. Look at the details of the bill.

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