Hi, I renewed my contract with talk talk last month, just received my bill and it has additional charges on, I did agree to pay £27 a month, but the first bill is £39.62
one section is labelled “last months changes £2.67”
but what exactly am I paying for here?
and £9.95 for the eero delivery, the rep who I spoke with when renewing said I wouldn’t be charged
It's to do with adjusting the prepaid month which would have been at a different rate. You'd have paid at the old rate in advance, but this new contract kicked in with a different discount part way through the month, @damien1928.
So there's a new tariff applied from that day, 20th August.
All should be normal going forward next month; @ £27 [discounted from £40.95].
£2.67 is the difference between the £12.49 to cover those previous days since 20th August and £9.82 that would have covered those days to 10th September on the previous bill.
So it's been added to just this month's bill. It won't show again.
The £9.95 is the equipment delivery, which you are disputing. It tends to be put on automatically, but should be removed if you were promised otherwise. It is listed as a one-off charge in Talktalk's pricing details.
Anyway, that's how you get to £39.62 this month.
