Echo dot

[Irff91]

Hi,

I have ordered talktalk fiber on 28/05/2024. Installation was completed on 17/06/2024. It's been over 60 days now and first 2 bills have been paid. 3rd is on it's way but I haven't heard anything about the promotional offer of the echo dot.

Can you help me out with this?

[Arne-TalkTalk]

Hi Irff91

Do you have your confirmation email. 

The request has been rejected as ineligible for the Gift.

If you can PM it to me, ill go back to them. 

[Gliwmaeden2]

Re-escalating this for you, @Irff91.

[Irff91]

Hi Arne, it's been 2 weeks since your reply but I haven't heard anything back. What will happen now?

[Arne-TalkTalk]

@Truman71 please start your own topic and I can start to help.

[Truman71]

I am having the same issue. My full fibre was installed 7-6-24 and I haven’t received any information about the Echo Dot promotion. Can anyone help with this please?

[Arne-TalkTalk]

Hi @Irff91

I have escalated this for you. 

Regards

[Gliwmaeden2]

Moving this to the billing section for you, @Irff91,as it's not a problem with the actual service.