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Echo dot

Irff91
First Timer
Private Message TalkTalk

on ‎28-08-2024 07:02 PM

Message 8 of 8

Hi,

 

I have ordered talktalk fiber on 28/05/2024. Installation was completed on 17/06/2024. It's been over 60 days now and first 2 bills have been paid. 3rd is on it's way but I haven't heard anything about the promotional offer of the echo dot.

 

Can you help me out with this?

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7 REPLIES 7

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Irff91

on ‎13-09-2024 09:38 AM

Message 1 of 8

Hi Irff91

 

Do you have your confirmation email. 

 

The request has been rejected as ineligible for the Gift.

 

If you can PM it to me, ill go back to them. 

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Irff91

on ‎11-09-2024 08:29 PM

Message 2 of 8

Re-escalating this for you, @Irff91.

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Irff91
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎11-09-2024 08:25 PM

Message 3 of 8

Hi Arne, it's been 2 weeks since your reply but I haven't heard anything back. What will happen now?

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to Truman71

on ‎29-08-2024 11:42 AM

Message 4 of 8

@Truman71 please start your own topic and I can start to help.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Truman71
Chatterbox
Private Message TalkTalk

on ‎29-08-2024 11:36 AM

Message 5 of 8

I am having the same issue. My full fibre was installed 7-6-24 and I haven’t received any information about the Echo Dot promotion. Can anyone help with this please?

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎29-08-2024 09:32 AM

Message 6 of 8

Hi @Irff91

 

I have escalated this for you. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-08-2024 07:27 PM

Message 7 of 8

Moving this to the billing section for you, @Irff91,as it's not a problem with the actual service. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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