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Overcharged

Message 3 of 3

I have been overcharged by over £5 for some calls to UK mobile phone numbers. I pay extra in my package for unlimited UK landline and mobile calls. How do I get a refund?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi NoleFamGoldenMasters2

 

Thanks for your post.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

Check the duration of the calls, @NoleFamGoldenMasters2.

 

They must not last more than an hour.

 

Also check that none were to 070 or 076 numbers. 

 

Scroll down on this useful page for information. It is applicable to calls from landlines too.

 

https://kenstechtips.com/index.php/uk-telephone-numbering-cost-from-mobile

 

You need to complete your community forum profile details for TT staff to identify your account and take a look at your billing. 

 

Please go via your avatar/name; settings; launch profile wizard. 

 

Your thread has not been in the queue for attention, so I will escalate it now.

 

Please look out for a reply from TT staff. They are on here Monday to Friday. 

Gliwmaeden2, a fellow customer.