I doubt this is something that can be sorted here and the support team on the community won't be back online until Monday in any event. I suggest you get in touch with customer services directly when they reopen tomorrow. I have also moved this to the Billing section for you.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
