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Payment not successfull

FedupwithTalkTalk8
First Timer
Private Message TalkTalk

on ‎07-08-2024 05:47 PM

Message 3 of 3

Has anyone else, novated across from Shell Energy, had an emailing threatening to add a £12.50 admin charge added to their bill because payment couldn’t be collected despite the fact that Talk Talk Know it’s an issue with Shell migrating the direct debit details across!!

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎08-08-2024 09:13 AM

Message 1 of 3

Hi @FedupwithTalkTalk8

 

We are aware of the issue with direct debits, the shell migration team are working on resolving this ASAP.  

 

In the Interim can you make a one off payment either on line or via our customers services.

 

Admin fees will not be applied 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎07-08-2024 06:07 PM

Message 2 of 3

You won't be charged it, @FedupwithTalkTalk8.

 

You'll see that many other people with the same issue have been told this for a fact.

 

I'll move this to the billing section for you to get a response from staff when they are back on here during the day. 

 

 

Gliwmaeden2, a fellow customer.
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