Payment taken from credit account

[RicardoBond007]

I was overcharged when I took out a new broadband full-fiber contract. This issue was resolved when I was given a £75 credit on my account. To avoid paying twice, I cancelled my direct debit so that the next two months can be paid using my credit.

WIll this happen automatically, or do I need to speak to Billing about this? I plan to re-establish my direct debit arrangement in March, once the credit has been used.

Thanks

[Arne-TalkTalk]

Hi RicardoBond007

If the account is in credit, then we do not claim the direct debit, I would advise reinstating the direct debit as soon as possible to avoid any problems.

Regards 

[fr8ys]

There was no need to cancel your DD as payment comes out of any credit first.

Also by cancelling if you don't reinstate in time you could end up with a late fee payment.

Personally,I'd reinstate this now as payment is, as said automatic from credit on your account.