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Phone boosts

GBy123
Whizz Kid
Private Message TalkTalk

on ‎12-04-2023 12:25 PM

Message 3 of 3

I have just had a look at my phone boosts to see how much the standard charge is for unlimited call boost.   I am being charged £16 per month for this service, which seems to increase without anything I can do about it.  However, when I look at the phone boosts, unlimited call boost is not listed - only weekday and weekend boosts.  Has TT discontinued this boost for new customers, or when current people change contracts?  I am sufficiently old fashioned to actually need/ want and use a landline.  I do not want to change anything, but would like to know why the boost is not listed and seems to be inaccessible.  I am bothered that when my current contract expires, this boost will be unavailable, along with landlines and simple fibre broadband!

   

 

 

     

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎12-04-2023 02:59 PM

Message 1 of 3

Hi GBy123

 

The boost is still active on your account we are not discontinuing this, but there is a fault on that section of my account which is not picking up that the boost active.

 

I will report this issue to the My Account team. 

 

Sorry for any confusion. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎12-04-2023 12:37 PM

Message 2 of 3

Anytime calls should still be available, @GBy123.

 

The list of phone boosts is here:

 

https://community.talktalk.co.uk/t5/Articles/About-our-Boosts/ta-p/2204813

 

Probably something faulty going on with the display in My Account. 

 

Hang on for a reply from staff.

Gliwmaeden2, a fellow customer.

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