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Refund Question

BigRocco
First Timer
Message 5 of 5

Hello, I requested a refund a couple of days ago and I received an email saying it would take 10 working days if my refund was approved but on the website it said 3-5 workings days for bank account payment. I haven't received another email, I was wondering if someone could let me know what's going on.

 

Thanks

              Ricky

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4 REPLIES 4

Message 1 of 5

Hi BigRocco

 

The refund has been processed and should be with you in a few days. 

 

Apologies for any inconvenience. 

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ferguson
Community Star
Message 2 of 5

Thanks, just wait for the support team to pick this up now.

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BigRocco
First Timer
Message 3 of 5

Thank you I think I have updated that now

ferguson
Community Star
Message 4 of 5

If you would like the support team here to look into this for you it will help if you make sure that your personal details including TalkTalk landline number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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