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Requesting a returns bag

alan-r
Team Player
Private Message TalkTalk

on ‎14-12-2023 05:50 PM

Message 9 of 9

I've been a TalkTalk customer for some time and have used the equipment returns process at least twice. I've recently installed a a Humax Aura. I have a TalkTalk TV box (DN372T) and the TV box that came with my fibre install a year ago, which I never used because it needed external storage. How do I obtain a returns bag to send the equipment for recycling?

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8 REPLIES 8

Anonymous
Not applicable
Staff
Private Message
In response to alan-r

on ‎04-01-2024 12:40 PM

Message 1 of 9

Hi alan,

 

Great, thanks for letting us know.

 

Michelle 🙂

 

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alan-r
Team Player
Private Message TalkTalk

on ‎04-01-2024 12:28 PM

Message 2 of 9

Hi, that bag arrived this morning.  The TT box & power supply are packed and awaiting collection.

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alan-r
Team Player
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎21-12-2023 12:38 PM

Message 4 of 9

Many thanks Arne.

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎19-12-2023 01:50 PM

Message 5 of 9

Hi @alan-r

 

Sorry for the delay.  

 

I have requested a returns bag to be sent to you ASAP.

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎18-12-2023 07:13 PM

Message 6 of 9

I'll re-escalate this for you, @alan-r.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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alan-r
Team Player
Private Message TalkTalk
In response to Gliwmaeden2

on ‎18-12-2023 01:39 PM

Message 7 of 9

Sadly I've not heard from TT.  I can only assume that my equipment isn't of interest.  It would have been good if they could have confirmed this though.

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎14-12-2023 06:40 PM

Message 8 of 9

Staff can send a bag / bags, @alan-r.

 

Not a problem. 

 

They'll be in touch on here during the day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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