Requesting a returns bag

[alan-r]

I've been a TalkTalk customer for some time and have used the equipment returns process at least twice. I've recently installed a a Humax Aura. I have a TalkTalk TV box (DN372T) and the TV box that came with my fibre install a year ago, which I never used because it needed external storage. How do I obtain a returns bag to send the equipment for recycling?

[Michelle-TalkTalk]

Hi alan,

Great, thanks for letting us know.

Michelle 🙂

[alan-r]

Hi, that bag arrived this morning.  The TT box & power supply are packed and awaiting collection.

[Arne-TalkTalk]

Let us know when its arrives. 

[alan-r]

Many thanks Arne.

[Arne-TalkTalk]

Hi @alan-r

Sorry for the delay.  

I have requested a returns bag to be sent to you ASAP.

Regards

[Gliwmaeden2]

I'll re-escalate this for you, @alan-r.

[alan-r]

Sadly I've not heard from TT.  I can only assume that my equipment isn't of interest.  It would have been good if they could have confirmed this though.

[Gliwmaeden2]

Staff can send a bag / bags, @alan-r.

Not a problem. 

They'll be in touch on here during the day.