I'll move this to the billing section for you, @JamesWong.
Staff should be able to check that the cancellation process is going through, and check the timing of the final bill.
Leave your Direct Debit in place until you have received a bill for £0.00.
Forum staff can send you a returns bag.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
