Shell Energy Switch

[RichP887]

Not sure if I'm being thick but when my account was switched to Talk Talk I was billed for the period from my last payment to Shell until my first bill from Talk Talk in advance which I understand. However, I thought Shell Energy billed in advance so have I paid twice?

I paid Shell £28 for service from the 14th of July which I assumed was payment in advance for service until the 14th  Aug. However Talk Talk billed me £11 from the 24th July until 14th Aug, and then £28 until 14th Sep which I understand, not sure why I paid the £11 though, I thought the period between 14th July until 14th Aug already been paid to Shell?

When I spoke to customer service they seemed to say the money I paid Shell was for the service I'd already used but Shell bill in advance not arrears.

[Arne-TalkTalk]

HI RichP887

The bill team will pick this up and a credit will be applied to the new account and will show on the next bill.

Sorry for any confusion.

[Gliwmaeden2]

Yes, the Shell Migration team is part of Talktalk. 

You'll reach them on 03451 720088.

[RichP887]

The problem is all Shell Energy Broadband sites seemed closed and say talk to TALK TALK.

[Gliwmaeden2]

Make sure it's the Shell Migration team that you are speaking to, @RichP887.

Talktalk always bills from the switch / joining date to the start of the bill cycle date and the month ahead. 

Shell will have billed a full month ahead, so that's the bit that's duplicated.