Still billed and still pending disconnecting after leaving

[op2097]

Transferred to sky on the 3rd of October. 

As in, broadband went live with sky the morning of the 3rd. 

Talktalk sent an email prior to this stating that I was leaving and my final bill l would be £5.03p. 

I've just received a bag to send the router back. Fine. 

Now I've got an email saying I'm late paying my monthly fibre bill of £35. 

Logged in and my disconnection is still pending and I'm due another bill on the 31st of October. 

What gives? 

I'm not recieving a service. 

Please help. 

Thanks. 

[mandisa1-TT]

Hi there @ op2097, I will be looking into this for you, can you please update your profile and provide your TalkTalk account number please, so i can be able to locate your account.

[Divsec]

Hi @op2097 your post has been escalated and you should hear tomorrow.

How are you getting on with Sky?