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Still billed and still pending disconnecting after leaving

op2097
Conversation Starter
Private Message

on ‎21-10-2025 05:25 PM

Message 3 of 3

Transferred to sky on the 3rd of October. 

 

As in, broadband went live with sky the morning of the 3rd. 

 

Talktalk sent an email prior to this stating that I was leaving and my final bill l would be £5.03p. 

 

 

 

I've just received a bag to send the router back. Fine. 

 

 

 

Now I've got an email saying I'm late paying my monthly fibre bill of £35. 

 

 

 

Logged in and my disconnection is still pending and I'm due another bill on the 31st of October. 

 

 

 

What gives? 

 

I'm not recieving a service. 

 

 

 

Please help. 

 

 

 

Thanks. 

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2 REPLIES 2

mandisa1-TT
Support Team
Staff
Private Message

‎22-10-2025 08:34 AM - edited ‎22-10-2025 08:40 AM

Message 1 of 3

Hi there @ op2097, I will be looking into this for you, can you please update your profile and provide your TalkTalk account number please, so i can be able to locate your account.

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Divsec
Community Star
Private Message TalkTalk

on ‎21-10-2025 06:18 PM

Message 2 of 3

Hi @op2097 your post has been escalated and you should hear tomorrow.

 

How are you getting on with Sky? 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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