Strange emails about contract

[KeithFrench]

Hi Arne,

Yesterday I started to get some strange emails from TalkTalk.

The first "Keith We've made the changes that you asked for" - I hadn't asked for anything, but in the body it mentioned the April price rises, but my contract is a fixed price one, when I last took it out on 18/04/2023.

The second "Keith, your full fibre is live", - I was upgraded to Full Fibre on 30/10/2023.

My contract end date is 18/04/2025

My gut reaction is just to ignore them, but please can you confirm if anything has triggered these emails?

[Arne-TalkTalk]

im going to try to get some more examples and flag this as its going to cause some issues.

[KeithFrench]

Well, that is weird. However, thanks very much, I'll just delete them in that case.

[Arne-TalkTalk · Accepted solution]

They appear to have been generated when Debbie has ordered a returns bag. 

I can confirm that you are on fixed price. 

[Arne-TalkTalk]

Hi Keith 

Very strange , Lett me have a look.