TRYING TO REMOVE SUPERSAFE FROM ACCOUNT

[ToonArmy2]

I've tried twice to removed this add-on from my account and recived confirmation emails it was removed, but when i get my bill its still charging me for this feature i dont use.

Can anyone help me remove this add-on thanks!

[Arne-TalkTalk]

I think its a system glitch as you have kept the landline service which is causing My Account to error , I understand that this is a known issue which  is being worked on. 

[ToonArmy2]

Thanks!

I use Google Chrome,  I've had a few errors on the TalkTalk website like it not loading what Package im on for over a year (that seems to have fixed itself though) and when i click My Services i get this error.

[Arne-TalkTalk]

Ok ill remove it for you, and refund the last 2 months  Out of interest what browser are you using ?  

[ToonArmy2]

I have done that... twice now. once in Feb and again in March, I still have the emails confirming its being removed.

then the following month im billed for it again.

Also now when i goto the Services page under my settings it just gives me an error page "This site can't be reached"

[Arne-TalkTalk]

Hi ToonArmy2

Log into My Account,  If you use the menu on the top right , select Packages and services, scroll down to My Services then manage super safe boost in My Account you can remove it.

Hope that helps