Good afternoon,
I left talk talk in October 2022. I had been with talk talk 10 years and never once missed a payment then on leaving I was advised by phone when I asked I could cancel direct debit as I had paid the account up to date. Weeks later I received a £10 late fee although I had no balance to pay I tried to discuss this by phone and was told it would be rectified 2 weeks later it hadn’t been rectified so I paid the £10 a further month later I received another £10 late penalty fee due to my previous late penalty being paid late which… I shouldn’t have got a late penalty to start with the customer service never cancelled this as they said they would. I paid the further £10 fee right away to try put a stop to the situation and called talk talk again who again promised it would be sorted with accounts. 18 months on I have looked on my credit file to see not only am I £20 out of pocket but I have a late payment marker on my credit file from a month after I had left ! Please could I have contact details of somebody who can help me get this removed
