Had final bIll with Shell in July and got cut off 17th July 2024. Had to get EE to give me unlimited data as I had no BB for 11 days. Virgin fitted my new broad band in July and been with them since. I received a letter yesterday telling me I was about to be cut off from Talk Talk. I registered with Talk Talk online (Big mistake). I am now trapped with a Bill on my email with no way of changing email address or removing my details (you need an active talk talk line to change email address). This is going to be a massive claim against Talk Talk as when I spoke to an agent yesterday they claim I owed Shell Broaband money of which I now owe them. Virgin said they can send me data to help my case. Talk Talk will look stupid in court when my solictitors ask the basic question "prove you are his supplier! how can you do that with no active line or no BB services have never been activated by Talk Talk on this address.. take my information and save your org thousands of pounds and act on this now as this, will cripple you when it goes public. Just compare active lines against Shell customers and then make a spreadsheet. Its not rocket science. 1000's of people are being wrongly charged by you right now. Charging people for inactive lines is easy to proove in court. Ofcom will love this. I honestly beleive this is Talk Talk trying to fix this data and the fine wil be huge when it all comes out.
