Talk talk overcharged me and changed my billing cycle

[Prabhjot]

My contract ends on 13th Dec, talk talk customer service have been notified a month ago that I will not continue as I was originally with shell broadband. Talk talk have changed my billing cycle on my last bill. Over charging me exrra £35 for 5 days. I will lodge a complaint for poor customer service if my bill is not adjusted before 13th Dec. Thanks

[Arne-TalkTalk]

Hi Prabhjot

Notes on the account show that you have decided to stay with TalkTalk, have you advised the other provider? 

[Gliwmaeden2]

They always charge the full month, in case you change your mind or whatever unexpected thing happens, @Prabhjot, so you would then get another bill, after the cease, that refunds the unused days. You then claim that back from My Account. 

After that bill your final bill is for £0.00.

Keep your Direct Debit in place until then, so that you can claim back the overpayment, as you need to use the same details in My Account. 

[fr8ys]

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.

When you call is answered be specific and ask for the Shell  migration team.