TalkTalk cancellation and refund issues

[Jynx20]

 

 

  

I started a talk talk account on 28/01/23, the man who sold me promised me first 3 months free and no installation fee. This was a lie and I have since been charged twice. I have also had zero internet connection this entire time. I requested a refund and cancellation both of which TalkTalk have emailed me about or confirmed on chat. Account was to end yesterday but didn’t so I called today and the advisor told me due to my offer I can’t cancel or be refunded… 

Any solutions? I have attached screenshots 

[Arne-TalkTalk]

Hi Jynx20

A refund was processed yesterday (30th). 

Sorry that that you decided to leave us. 

Regards

[Gliwmaeden2]

You need to complete your community forum profile details for TT staff to identify your account, @Jynx20.

Go via your avatar/name; settings; Personal Information.  Add your landline phone number or account number. SAVE CHANGES. 

It sounds like a complicated situation, with some money already credited to your account. Really not very clear from the above what was going on!

Please wait for staff to reach your thread to respond during the day.